Home Alone Pet Care

Policies | Cancellations |More Info

We are a online based company. All transactions are through client accounts.

Request, invoices and communication

POLICIES :

HAPC keeps the best of the best available to you. Policies are not only important for business but also to keep pet care providers happy and their opportunities consistent.

Scheduling & Cancellations are the responsibility of our clients.

Home Alone Pet Care is not responsible for incorrect scheduling.

Cancellation Policy: Dog Walking

48 Hours or less notice 100% fee is due

72 Hours 50% fee is due

Holiday | Peak Dates- 14days or less 100% fee is due

Late Request: Dog Walking

We try and accommodate everyone as best as possible. A last min request is not guaranteed.

Dog Walking Rush fee: additional $10 with less than 48/hours of notice for Dog Walking Services.

Late Request Fees for Holidays | Peak Dates will apply if under 14 days from request date.

Holiday Peak Dates- 14days or less $20

Vacation/Critter Care

48 Hours or less notice 100% fee is due

72 HR Cancellation 50% fee is due

Holiday | Peak Dates- 14days or less 100% fee is due

Late Request for Vacation Care or Critter Care:

We try and accommodate everyone as best as possible. A last min request is not guaranteed.

Rush fees are a one time fee of an additional $20 with less than 48/hours notice.

Late Request Fees for Holidays | Peak Dates will apply if under 14 days from request date.

Holiday Peak Dates- 14days or less $40 one time fee

Boarding:

When scheduling Boarding:

Your first and last day you schedule -a timeframe as your pickup/drop off times.

You may also add it to your request notes.

You can alter the time frame for pickup up to 4 days prior to your first date of Boarding Service by emailing admin.

Cancellation Policy:

3 days or less 100% fee is due

8 days or less - 50% fee is due

Holiday | Peak Dates- 50% deposit at booking

14 days or les notice 100% fee is due

20 days or less 50% fee is due

Late Request for Boarding:

We try and accommodate everyone as best as possible.

A last min request is not guaranteed.

Rush fee is an additional $100 with less than 48/hours notice.

Late Request Fees for Holidays | Peak Dates will apply if under 14 days from request date.

Holiday Peak Dates- 14days or less $100 one time fee

We understand flights change and emergencies happen and will always take that under consideration.

If you arrive early during vacation care /pet sitting/boarding full amount for services are still due with no refunds or credits.

Holiday | Peak Dates

New Years Eve, New Years Day, Easter, Mother’s Day weekend, Memorial Day, Father’s day weekend,4th of July week/weekend, Labor Day, Thanksgiving Day, Hanukkah Week, Christmas Eve, Christmas Day.

Spring Break

Mid-March thru Early April

Winter Break

December thru early January

Weekly & Auto Scheduling Clients :Spring & Winter Break Peak fees will NOT apply to clients

Weekly & Auto Scheduling Clients : Spring & Winter Break Peak Cancellation fees will be applied

KEYS:

If you are using our services

We require 2-3 sets of keys. 1 for primary sitter one as a back up in case of a lock out or emergency or if a substitute is needed. 3rd key required if more than one primary pet care provider is needed for ongoing services.
If only one key is given, a $15 fee will be applied per copy to your account to make up for cost.
We are not responsible for any consequences (lock out, lost , damaged, ineffective) that may happen if only one key is provided before copies are made.
Keys will be kept in our home office secure in a lock box display. They are labeled only with pets name and last name (No Address).
Keys are kept until the client no longer needs future services from us or services are not used for more than one year.
A $25 fee is applied for additional pick up/drop off for keys after the first complementary Meet N Greet visit.
If you discontinue our services and do not request us to return keys, after 1 year they are unlabeled and destroyed.
If a Key return is requested HAPC has 3 weeks to deliver key(s) in mailbox in bubble wrap package with no return address

CODES AND ALARMS:

please make sure to enter your entry codes and alarm codes in your account.

If we cannot enter: Upon arrival we will wait 10 min for a response from client. After that 10 min period we will move to the next client in route.

All fees will be applied if another visit is necessary as well as a rush fee.

(we love our first responders but not in these circumstances)

All codes, alarms or entry directions are to be put in your account under "access to property tab"

We are not responsible for code lock outs, alarm fees or battery loss for entry.

🐾PET CARE INSTRUCTIONS:

Your Pet Care Provider will only have access to your account information during your service dates on their mobile app.

We do not allow written, emailed or word of mouth directions: these can be misplaced, considered hear say and damaged.

All detailed instruction must be placed in your account under pet profile

🗝️Access to Property,Vet, Vaccinations and Emergency Contacts-

All info such as alarms, entry passcodes, Vet information, Up to date Vaccination records and emergency contacts must be kept updated.

Vet & Vaccination records :If not updated your future services may be cancelled

If something major has changed within 48 hours from service date, please notify admin via email to flag the account for pet provider.

HAPC does not service vacation or Cat Care if others will be in your home.

For insurance and liability reasons.

Services will be cancelled or a release will need to be sent to us via email if others :

Are taking care of your pets besides us

Workers will be in and out of your home.

Friends/ Neighbors or Family will be stopping by and entering your home.

To send a release just email back with the bottom filled out appropriately.

I, (Full Name ), (Address), state that Home Alone Pet Care inc and its pet care providers will not be held responsible (Dates for services people will be in your home - this includes workers, other family members or neighbors/friends), for anything that happens in my home or to my pets including injury, illness, or escape due to the entry of other people having access during this time.